Classroom Training

Key Skills:

• Greeting people
• Nationalities and numbers
• Describing work routines
• Describing current activities
• Giving locations
• Telling the time

Key Grammar:

• Verb to be
• There is/are
• Present simple tense
• Present continuous tense

• Getting and giving personal information
• Describing responsibilities
• Describing frequency and schedules
• Making and dealing with requests
• Describing past actions
• Making future plans

Key Grammar:

• Present simple tense, present continuous tense
• Can and could
• Will and going to future
• Past simple tense with regular verbs

• Describing current and past events
• Comparing information and agendas
• Describing ability, necessity and possibility
• Making and dealing with phone calls
• Describing graphs and charts
• Making and dealing with written enquiries

Key Grammar:

• There is/are, have and have got
• Countable and uncountable nouns, much, many, a lot of, etc.
• Adjectives and adverbs
• Conjunctions of cause and effect

• Discussing responsibilities and routines
• Asking for opinions, making suggestions
• Participating in meetings
• Taking and leaving messages
• Giving progress updates
• Writing more and less formal emails

Key Grammar:

• Present and past tenses and modal verbs
• Comparative and superlative adjectives
• Explaining purpose with to and for
• Present perfect tense with adverbs of indefinite past

• Stating opinions, pros and cons
• Offering suggestions and ideas
• Telephone skills
• Describing processes
• Opening and closing emails properly
• Writing clear emails

Key Grammar:

• Passive voice
• Conditional structures
• Future time clauses
• The use of regarding and according to

• Describing graphs
• Giving mini presentations
• Discussing rules and regulations
• Giving detailed directions
• Persuading people
• Offering, accepting and rejecting ideas in meetings

Key Grammar:

• Review of the main tenses
• Expressions of cause and effect and purpose
• Comparative and superlative adjectives
• The have something done structure

• Taking part in a discussion
• Leading a meeting
• Setting conditions and priorities
• Highlighting important information
• Changing arrangements
• Asking direct and indirect questions

Key Grammar:

• Expressing contrast
• Reported speech
• Weak and strong adjectives
• Prepositions after adjectives

• Preparing arguments
• Preparing presentations
• Discussing present and future possibilities
• Getting your point across
• Prefacing reasons
• Speculating about the past

Key Grammar:

• Cause, effect and contrast
• Should have done and could have done
• The third conditional
• Adjective phrases

• Giving accurate descriptions
• Reporting on a meeting
• Idiomatic expressions and business slang
• Highlighting important information
• Emphasizing and minimizing facts
• Sequencing events

Key Grammar:

• Relative clauses
• Phrasal verbs
• Reported speech
• Participle clauses

• Briefing people
• Following up with colleagues
• Presenting a proposal
• Giving advice
• Sequencing ideas
• Discussing current events

Key Grammar:

• Transitive and intransitive verbs
• Prepositions
• Discourse markers
• All conditionals

• Describing experiences
• Making excuses
• Checking comprehension
• Expressing reservations
• Discussing differences in cultures and attitudes
• Doing a SWOT analysis

Key Grammar:

• Adjectives and adverbs
• Omitting relative pronouns
• Phrasal verbs
• Inversion

• Describing routine work
• Describing your organization
• Describing frequency and schedules
• Reporting decisions
• Making requests
• Dealing with requests

Key Grammar:

• Present simple tense
• Can and could
• Will and going to future
• Past simple tense with regular verbs and irregular

• Giving progress updates
• Initiating correspondence
• Making and dealing with requests
• Making, accepting and rejecting invitations
• Giving instructions
• Giving good and bad news

Key Grammar:

• Past tense and present perfect tense
• Transitive and intransitive verbs
• Modal verbs
• Expressions of quantity

• Beginning reports
• Describing processes
• Describing regulations
• Solving problems
• Comparing products/options
• Expressing purpose

Key Grammar:

• Passive voice
• Sequencers
• Conditional structures
• Future time clauses

• Opening emails correctly
• Giving advice/making suggestions
• Linking ideas
• Making comparisons
• Persuading people
• Making your point

Key Grammar:

• Regarding/according to/following
• Cause and effect
• Conjunctions/prepositions and adverbs to link ideas
• Weak and strong adjectives

• Instructions/directions/commands/requests
• Leading a meeting
• Degrees of formality
• Being polite/indirect
• Expressing ideas clearly
• Linking ideas

Key Grammar:

• Missing words
• Specifying nouns
• Direct and indirect questions
• Noun clauses

• Writing formal and informal emails
• Giving news
• Sequencing events
• Getting your point across
• Prefacing reasons
• Speculating about the past

Key Grammar:

• All conditional structures
• Adverbial expressions
• Clauses and phrases
• Punctuation

• Writing clear reports
• Giving detailed explanations
• Writing and dealing with complaint emails
• Business slang
• Writing minutes of meetings
• Describing graphs and charts

Key Grammar:

• Relative and participle clauses
• Phrasal verbs
• Position of adverbs
• Discourse markers

• Greeting people
• Nationalities/money/numbers
• Taking orders for food and drink
• Attending to customers
• Requests and offers
• Describing menu items
• Giving directions

• Greeting guests
• Explaining hotel facilities
• Giving directions
• Explaining items in the rooms
• Making and handling requests
• Explaining necessity and possibility
• Apologizing/offering help

• Greeting guests
• Checking in and out
• Dates/numbers/money
• Answering the phone
• Handling reservations
• Giving directions
• Giving advice to guests

• Answering the phone
• Transferring calls
• Asking for/giving telephone numbers
• Dates and times
• Taking messages
• Giving messages to guests
• Giving hotel information to callers

• Asking about medical history
• Giving instructions to patients
• Checking on patients
• Discussing treatment
• Explaining the use of medical equipment
• Explaining medical procedures
• Patient education

• Greeting and welcoming patients
• Getting patients’ details
• Telephone numbers, dates and times
• Making appointments
• Filling out forms
• Explaining rules and regulations, giving instructions
• Giving hospital information to patients

• Answering the phone
• Transferring calls
• Asking for/giving telephone numbers
• Dates and times
• Taking messages
• Giving messages to guests
• Giving hotel information to callers

• Making small talk/learning about a customer
• Explaining bank products
• Explaining the credit approval process
• Making/changing/canceling appointments
• Building relationships
• Entertaining customers
• Giving opinions and advice

• Meeting and greeting customers
• Getting personal information
• Opening accounts
• Describing bank products
• Explaining exchange rates and bank fees
• Telephone skills
• Comparing bank products

• Preparing a company profile
• Credit history
• Analyzing company risk
• Explaining credit requests
• Making recommendations
• Setting conditions
• Financial highlights

• Structuring a report
• Describing facts
• Presenting audit findings
• Describing audit methods
• Describing graphs and charts
• Making recommendations
• Summarizing and concluding

• Structuring a report
• Preparing a company profile
• Company history
• Giving updates
• Giving reasons and results
• Presenting financial information
• Summarizing and concluding

• Telephone manners
• Transferring calls/taking messages
• Asking for/giving telephone numbers
• Dealing with product inquiries
• Handling requests
• Presenting products and services
• Solving problems

• Telephone manners
• Leaving messages
• Making requests and offers
• Asking for/giving telephone numbers
• Giving instructions
• Explaining fees/fines/company policy
• Persuading customers

Accent reduction is targeted at learners at any level. The course focuses on those specific areas of English pronunciation that Thai learners commonly have difficulties with. These include the voiced consonant sounds /th/, /v/ and /z/, the release of air in final consonant sounds and stress patterns.

Key Skills:

• The phonetic script
• Unvoiced and voiced consonant sounds
• Long and short vowel sounds
• Single and double vowels (diphthongs)
• Linking syllables and words

Show and tell is targeted at students at the pre-intermediate to intermediate level who need to improve their spoken English and informal presentation skills. The goal of this course is to improve the students’ ability to communicate their ideas verbally, in the form of informal presentations to small groups.

Key Features:

• Basic pronunciation/structure overview
• Starting a talk
• Presenting without PowerPoint
• Describing objects/places/people
• Inviting questions

Presentations basics is designed for learners at the intermediate level. The course focuses on developing and giving presentations in a formal setting. The participants gain the skills and confidence necessary to deliver a 20-minute talk in front of a larger audience.

Key Skills:

• Formal introductions
• Effective openings
• Structuring a presentation
• Using visual aids
• Graphs and charts

Teleconferencing is intended for staff who take part in international teleconferences on a regular basis. The course aims to give learners the English skills and the level of self-confidence necessary to play an active part in discussions.

Key Skills:

• Chairing a teleconference
• Asking for and giving opinions
• Interrupting politely
• Dealing with interruptions
• Negotiating with people from different backgrounds

Email correspondence aims to improve the students’ ability to communicate their ideas in writing effectively. The course uses actual emails written by the participants and focuses on ways to improve the expression of the ideas in those emails to facilitate communication and understanding. Actual emails written during the working day are copied to the course instructor, corrected, sent back to the students prior to subsequent classes and reviewed in subsequent classes.

Key Skills:

• Levels of formality
• Getting to the point
• Question types
• Parts of speech
• Transitive and intransitive verbs